Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality.
This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
Strategy- Implement the Function/Department strategy to ensure alignment with Etihad’s strategy
Budget Management- Participate in the development of budget, and monitors financial performance in area of responsibility versus the budget to ensure alignment
Policies and procedures- Implement approved policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner
Day-to-day operations- Supervise the standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures.
People development- Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize subordinate performance
Health and Safety- Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
Participate in defining sales strategy and objectives to ensure alignment with overall Etihad’s objectives and external trends.
Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached.
Define area sales targets and possible channels to be used to ensure consistent contribution to overall Etihad’s results.
Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions.
Manage the overall direction and coordination of the team to achieve agreed sales targets.
Develop and implement sales & marketing initiatives to ensure key revenue targets are met
Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy
Engage with Etihad’s partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities
Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions
Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company’s long term direction
Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments
Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues
Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets
EDUCATION & EXPERIENCE
Bachelor's degree or higher7 years experience in relevant field
Communication skills - Excellent
Leadership skills - Proficient
Negotiation Skills - Excellent
Relationship Management skills - Excellent
About Etihad Airways
Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.
Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits. For more information, please visit: www.etihad.com
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